
HOLY CRAP!!!!!!
so.........ok.
Calm down Aaron......HUMMMMMMMMMM
This gripe is about the wonderful AAA.
I don't have non-vulgar words to describe what happened to me last night....but I will try.
For those who read the blog outside of Utah, there is this wonderful sticky place where all the Wal-Mart rejects go to spend money called Lagoon. Lagoon is basically a county fair that never left. They have roller coasters, games, food, water park all in one place. They charge $45 for people to get in and then charge for everything else. My Dad took us because his work was going as a group and got a great rate and we can't afford to do stuff like that very often. Since Mom and baby were home and I thought Catey could use a break, I packed up the 6 kids and headed off.
(SIDE NOTE: I make Lagoon sound terrible, it really isn't that bad, it has gotten better over time, just ticked from what happened on the way home)
Back to the story.....We are on the way home and I get right at the point of the mountain on I-15 southbound and the van dies. Don't know why, that is not the point, the van is dead....that's ok because I have AAA, I will call them and they will at least get me home. It can't take that long I am only about 20 miles from home.
I need to explain two things before I get back to the story, otherwise it will not make sense.
Explanation #1 - "Point of the Mountain" is a huge natural landmark where the biggest major freeway in Utah (I-15) bends (surprisingly enough) around the point of the mountain. Anyone that has lived on the Wasatch Front (from Bountiful to Provo) for 15 min knows where the point of the mountain is.....its hard to miss, I bet you can see it from space.
Explanation #2 - There is nothing there, just the freeway, no cross streets, no exits, no other landmarks (other than the huge mountain the freeway wraps around), and I was nowhere near a mile marker.
Explanation #3 - It is pitch black outside and I had 6 little kids in the car with me ......alone......."Daddy, I need to go potty".
Got it?...ok...back to the story.
So I call AAA and give them my member number....
AAA: That is not a valid number, can you read it from the beginning again?
Aaron: Sure (read number)
AAA: I am sorry that is not valid. Can I get more information that might help us identify you?
Aaron: Sure...whatever
Blah Blah Blah we spent 5 min going over how my card was invalid, not my account or membership, just the card. Somehow I should have just known that AAA made some changes in their infrastructure and that the card had gone bad. Shame on me. I should have seen that it had gone sour and ordered a new one. Is that what that smell was? My bad AAA Card? Had I known that my card had gone bad I would have turned it in to the place where bad cards go.......Membership Card Jail. Maybe it can be rehabilitated and be a good card again.
.....again I digress.
So after she offered me everything under the sun about getting a new card...can we get back to the REAL problem at hand...THE FACT THAT I AM STUCK ON THE FREAKING FREEWAY WITH 6 LITTLE KIDS AND NOWHERE TO GO AND SOMEONE NEEDS A POTTY!
AAA: Sir we cannot accommodate your passengers, you will need to send them home in a cab. Can I call you a cab service?
Aaron: Um, the oldest is 9.....no I am not sending my kids home alone in a cab. They have towed me before, they just throw us up on the back of the flat-bed.
AAA: We don't do that.
Aaron: Yes you do, I have done it before, just call for the truck and I will talk to them about it.
AAA: Well, they won't do it, but I will send them out and they can tell you they won't do it. I need an address where the tow-truck can find you.
Aaron: I am southbound on I-15 between Draper and Thanksgiving point exits at the point of the mountain.
AAA: Sir, that does not tell me where you are, can you give me a cross street?
Aaron: There is no cross street, there is nothing here, just a big sign.
AAA: I need you to find a mile marker then.
Aaron: I guess I need to remind you that I have 6 little kids in the car with me, I am not leaving the car to go hunt down a mile marker for you. Just put in the computer that I am stuck at the point of the mountain, they will know where I am.
AAA: Sir, I don't know what that means and I need to put a cross street or mile marker in the notes so the driver can find you.
Aaron: There are no cross streets here, there is no mile marker near me. What do YOU suggest we do about this.
AAA: SIR (very condescending at this point) You need to find me a cross street or mile marker otherwise I have nothing to type into the computer.
At this point, I have lost it. We have gone the rounds for about 20 min...
Aaron: (speaking very slow for exact emphasis) PUT YOUR FINGERS ON THE KEYBOARD AND TYPE IN POINT OF THE MOUNTAIN. Or call dispatch in Utah, they will know where I am.
(Long pause)
AAA: Sir you need to control your tone or I will disconnect your call, I don't have to sit here and listen to this.
Aaron: Listen to what? Where I am? I have told you over and over where I am, I am stuck at the point of the mountain.
AAA: Sir, I don't know what that means. I am in California, that means nothing to me.
Aaron: (yelling now because I have hit my limit) AH! BUT ANYONE YOU ARE CALLING TO COME GET ME ISN'T IN CALIFORNIA ARE THEY?!?! I AM PRETTY SURE THEY WILL BE IN UTAH AND KNOW WHAT THE HELL YOU ARE TALKING ABOUT WHEN YOU SAY "ONE OF YOUR STRANDED MOTORISTS IS STUCK ON I-15 BETWEEN DRAPER AND LEHI AT THE POINT OF THE MOUNTAIN!!!!!"
AAA: Sir, I will only ask you one more time to settle down.
Aaron: Give me your supervisor......
{click}
She hung up.
You have got to be FREAKING KIDDING ME!!!!!!
Now I am really ticked. Mind you I have just spend all day at Lagoon, I have 6 really tired cranky kids and we are stuck in the middle of nowhere, they all need to go potty and that stinking [insert explicative here] hung up on me!
So I called back. I demanded to talk directly to a supervisor and demanded that girl fired. I have never done that before, but told them if that is how they treat their stranded motorists, then I want a full refund to my membership and that girl fired. Well, to make an even longer story short, the supervisor was very apologetic and called the dispatch in Utah and (surprise surprise) they knew EXACTLY where I was sitting.
This whole thing started at 9:09pm. I didn't get home until 11:36 and didn't get in bed until after midnight. TWO AND A HALF HOURS TO GET ME HOME WHEN THIS ALL HAPPENED 19 MILES FROM MY FREAKING HOUSE!!!!! (I really want to swear but I won't)
As you all know I get up at 4:00 am to go to work.....
Serious folks, I don't know why I am paying for AAA....I am not sure why you are either.